TERMS & CONDITIONS 

All communication should be directed to the business phone line 404-666-4448. You will experience delays in service or response if you do not communicate with the business phone line. 


Upon your first visit to Roselee’s Natural Hair Care (RNHC), you will be asked to complete a profile in our scheduling system if you have not done so already. There may be other forms that you are required to complete including details of medical history & waivers. This is for your own wellbeing and is essential for any services to be carried out. Refusal to complete and sign the necessary forms and waivers will result in refusal of services.


SALON ETIQUETTE 

Our salon environment is one of relaxation and tranquility. Please respect all salon guests’ right to privacy and serenity. In light of this, the salon is:

A mobile phone silence zone. Please bring headphones and step outside for phone calls.

  • A kid-free zone, unless they are being serviced. Anyone under the age of 12 must be accompanied by a parent or guardian.  

  • A pet-free zone.

  • A smoke-free zone. Smoking is STRICTLY PROHIBITED on the premises. 

  • Please refrain from using foul language.

  • Please maintain possession of all valuables. RNHC accepts no liability for damaged, lost, or stolen valuables.

  • Please cancel your appointment and stay home if you are feeling ill (sneezing, coughing, fever, sore throat). Individuals displaying any signs of illness will not be serviced.

APPOINTMENTS

RNHC runs an appointment-based system on a first-come-first-serve basis. All services require an appointment. 

  • All Appointments are made via our online booking system Acuity.

  • All clients are asked to register in our scheduling system at their first appointment if they have not already done so.

  • If a suitable time is not available on the schedule, we will add you to our waiting list and make every effort to book you in the event an appointment is canceled. You can be added to the waitlist by texting APPWAITLIST to 404-666-4448 

  • All appointment confirmations and reminders will be sent via email 48 hours prior to appointment and via text 24 hours prior, however it is the client’s responsibility to keep up with their scheduled appointments. Not receiving a reminder will not be an acceptable reason for missed appointments. Cancellation fees will apply.

  • Please be on time for appointments. If you are running late please text the word LATE to 404-644-4448 with your estimated arrival time. Late arrivals over 30 minutes may result in partial service or rescheduling; both requiring additional fees

  • Walk-in services are not available.

  • It is important to adhere to a regular maintenance schedule (4-6 weeks).  A regular maintenance interval guarantees that the appointment can be completed in 3hrs or less. Longer intervals result in excessive new growth, which increases the length of the appointment and also increases the risk of breakage. Retightening intervals at 8 weeks or more will be an additional $35 per/week.

  • Your next appointment should always be scheduled before you leave to ensure that you will stay on schedule.  You are responsible for scheduling your appointment through our scheduling link.

  • For your convenience, you may keep a credit card on file for payment of future appointments & services.

  • Transfer clients must schedule an assessment consultation to determine hair condition and pricing. We reserve the right to deny acceptance of transfer clients.

  • Repairs and grooming are separate appointments and cannot be combined with regular maintenance appointments

NO-SHOWS, RESCHEDULING, & CANCELLATIONS

Clients are required to give 48 hours advance notice to cancel or reschedule a retightening appointment. Cancellations or rescheduled appointments that are made less than 48 hours prior to the appointment will be charged 100% of the total cost of services scheduled and the cancellation fee will be due immediately. Payments will be automatically charged to the card details you provided at the time of booking. If payment is not successfully received, future appointments will not be approved until the cancellation fee is received.

PAYMENTS & DEPOSITS

Depending on the service, a deposit and/or full payment may be required.  Please refer to your specific appointment type for applicable fees.

  • All services require a deposit in order to secure your appointment. Please refer to your specific appointment type for deposit information.

  • If appointments are repeatedly missed, canceled, or rescheduled at late notice, you will be asked for full payment at the time of booking to secure any future appointments. 

  • A non-refundable deposit of $300 is required to schedule a Sisterlocks™ establishment. A non-refundable deposit of $200 is required to schedule an Interlocks installation appointment. The deposit is applied to an establishment or installation should you need to reschedule and notice is received at least 48 hours in advance of the scheduled appointment. 

  • Payments can be made online or in person. Cash, ApplePay, CashApp, Venmo, PayPal and all major credit cards are acceptable forms of payment. Checks are NOT accepted. 

  • Prices and fees are subject to change at any time.

PREPARATION FOR INSTALLATION & RETIGHTENING SERVICES

Sisterlocks Establishments

Consultation is required for new and transfer clients. Full payment for the consultation is due at the time of booking. This fee is non-refundable. The estimated time block to complete your establishment appointment will be determined at the consultation.

Establishment Appointment: Establishments cannot be completed without a consultation. However, you may go ahead and book an establishment appointment that is at least 2 weeks after the consultation date to ensure that the desired date of service is available. Look to receive an email within 48-hours of your consultation with a quote for your Sisterlocks establishment. Once you accept the quote and have booked your establishment appointment with the deposit, you are all set!

Follow up Appointment:  Follow up appointments must be completed within 4 weeks of the establishment appointment. Follow up appointments made at 5 weeks or later will be considered regular retightening appointments and the regular retightening fees will apply.

Retightenings

For health reasons, you are required to shampoo your hair no more than 24 hours prior to your appointment. Please come to your retightening appointment with your hair clean.  Shampoo your hair either 24 hours before your appointment or on the day of your appointment.  

If you cannot ensure that your hair will be shampooed before your appointment, please include a shampoo service with your appointment selection or you are welcome to choose the Private Retightening service which includes a signature shampoo.

There will be NO refunds for services rendered.

PRODUCTS

Products can be purchased on-site or online. We do not offer shipping services.

  • Products may be picked up at your appointment time or between hours of operation.

  • Gift cards are valid from the date of purchase and can be used for any service or product. Gift cards cannot be refunded. We recommend that the gift card be used within 365 days of issuance.

  • All sales are final. No exchanges or refunds.

SICKNESS OR ILLNESS

If a client is sick or caring for someone with a communicable disease, please reschedule your appointment. Please follow CDC protocols for recommended quarantine and care. 

DISMISSAL FROM SERVICES

If a client develops a history of late or canceled appointments, Roselee’s Natural Hair Care reserves the right to dismiss the client from services and may elect to deny the client any future services.